MyDBA Privacy Policy

Introduction

MyDBA Pty Ltd (“MyDBA”) is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Systems Data and Personal Data (each as defined below) that we collect from users of our website (located at www.mydba.com), and the SQLBenchmarkPro SQL Server performance monitoring service (the “Service”), a service of MyDBA Pty Ltd. (located at https://portal.mydba.com), or other related Services.

This Privacy Policy is incorporated into, and considered a part of, the MyDBA Terms of Use, currently located at http://www.mydba.com/terms. This privacy policy sets out our privacy practices. Please take time to review this privacy policy as it tells you how your personal information will be treated by us. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Only in the circumstances described within this Privacy Policy would we share your information with any third party.

The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged MyDBA.

User Consent

By submitting or making available Systems Data or Personal Data through our website, Products, or related services, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Systems Data and Personal Data in accordance with this Privacy Policy. Your Personal Data may be processed in the country in which it was collected and in other countries, where laws regarding processing of Personal Data may be less stringent than the laws in your country.

Your Privacy is Not for Sale

We respect your privacy. We do not, and will not sell, or rent your personal information to anyone, for any reason, at any time. MyDBA uses and discloses your personal information only as follows:

  • to analyse site usage and improve our products or services;
  • to deliver to you any administrative notices, network alerts, system notifications, and communications relevant to your use of our products or services;
  • to fulfil your requests for certain products, information and services;
  • for market research, project planning, troubleshooting Service problems, detecting and protecting against error, fraud or other criminal activity;
  • to third-party contractors that provide services to MyDBA and are bound by these same privacy restrictions;
  • to enforce MyDBA’s Terms of Use;
  • as otherwise set forth in this Privacy Policy.

Information We collect About You

Types of Data We Collect

MyDBA collects Personal Data and Anonymous Data from you when you visit our site, when you send us information or communications, and/or when you download and use our Products or Services. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, phone number, location, and e-mail address. “Anonymous Data” means data about you that is not associated with or linked to your Personal Data (but does not include Systems Data, which is covered later in this Privacy Policy); Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.

Personal Data You Provide to Us

We collect Personal Data from you, such as first and last name, phone number, location, e-mail, professional title, company name, and password, when you purchase Products or Services, or register to receive information. In addition, we (or our third-party credit card or payment processor on our behalf) will collect Personal Data including your credit card number or account information when you purchase Products or Services on our website. We also retain information on your behalf, such as the Personal Data described above and any correspondence or blog comments. If you provide us feedback or contact us via e-mail (e.g., in response to an employment opportunity posted on our website), we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We may also collect Personal Data at other points in our website that state that Personal Data is being collected.

Personal Data Collected via Technology

To make our website, Products, and related services more useful to you, our servers (which may be hosted by a third-party service provider) collect Personal Data from you, such as browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. We may also use Cookies (as defined below) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and which you viewed. Like most Internet services, we automatically gather this Personal Data and store it in log files each time you visit our website or access your account on our network.

We also collect other types of Personal Data and Anonymous Data via our SQLBenchmarkPro Service (“Systems Data”), such as operating system and version, information about your systems and operating environment, and other requested information if you contact us via e-mail regarding support for the Products or Services).

Cookies

“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We link the information we store in cookies to the personally identifiable information you submit while on our site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of our website may not work properly.

The use of cookies by our [partners, affiliates, tracking utility company, service providers] is not covered by our privacy statement. We do not have access or control over these cookies. Our [partners, affiliates, tracking utility company, service providers] use session ID cookies to improve the quality of experience when you interact with our website, Products, and related services.

Disabling/Enabling Cookies - users have the ability to accept or disable cookies by modifying the settings in their browser. Disabling cookies, however, may mean that some functionality may be affected. For further directions on how to disable cookies please visit http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html

Personal Data collected by Thrid Parties

Certain MyDBA services, such as payment processing are offered in conjunction with our (third-party) business partners. In such cases, we may need to share your personal information with them in order to provide these services. In this instance, please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.

Where our services make use of hosted tools, hosted data storage and payment services provided by third parties any of your personal information stored by such third parties shall be subject to their privacy provisions.

Whilst we choose our business partners carefully, unfortunately we cannot be responsible for their privacy policies and practices or those of other sites that you access using links from our site. Therefore we recommend that you check the policy of each site you visit.

If you linked to our site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Our provision of a link to any other website or location is for your convenience and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our site and go to another site. During this process, a third party may collect Personal Data or Anonymous Data from you.

We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of data after you click on a link to a third party. We encourage you to carefully read the privacy statement of any Web site you visit.

Use of Your Personal Data

Personal Data you submit to us is generally used either to respond to requests that you make, or to aid us in serving you better. MyDBA uses your Personal Data in the following ways: to facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our website, Products, and related services; improve the quality of experience when you interact with our website, Products, and related services; send you a welcome e-mail to verify ownership of the e-mail address provided when your account was created; send you administrative e-mail notifications, such as security or support and maintenance advisories; send you server, database & network alerts; respond to your inquiries related to employment opportunities or other requests; send promotional communications; provide you with hardcopy or electronic newsletters, or surveys; send upgrades and special offers related to our Products and related services and for other marketing purposes of MyDBA, should you request to receive such communications from us;

The frequency of email communications from us varies based on the type of notification. For example server or environmental alerts are delivered as they occur while our product newsletter is delivered monthly. You can manage your email preferences with respect to alerts or you may unsubscribe from all emails about MyDBA and our partners by contacting us as per the contact information below.

From time to time, we make telephone calls to you, as a part of secondary fraud protection, to respond to and provide support for our Products or Services, or to solicit your feedback.

If you provide feedback on any of our Products or related services to us, we may use such feedback for any purpose, provided we will not associate such feedback with your Systems Data or your Personal Data. MyDBA will collect any information contained in such communication and will treat the Systems Data and Personal Data in such communication in accordance with this Privacy Policy

Disclosure of Your Personal Data

Except as otherwise stated in this policy, we do not sell, trade, share, or rent the Personal Data collected from our services to third parties other than as outlined in this policy. You expressly consent to the sharing of your Personal Data as described in this policy.

We may share your Personal Data with third parties to provide technical support or to provide specific services, such as payment processing for purchases.

Regardless of any choices you make regarding your Personal Data (as described below), MyDBA may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on MyDBA; or (b) protect or defend the rights or property of MyDBA or users of the Products or related services.

Your Choices Regarding Your Personal Data

We offer you choices regarding the collection, use, and sharing of your Personal Data. We will periodically send you free newsletters and e-mails that directly promote the use of our site or the purchase of our Products or services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below), or by “opting-out” of our newsletter communications in your account be editing your profile on the website. Should you decide to opt-out of receiving future mailings, we may share your e-mail address with third parties to ensure that you do not receive further communications from third parties. Despite your indicated e-mail preferences, we may send you notice of any updates to our Terms of Service or Privacy Policy.

You may change any of your Personal Data in your account by logging in and editing your profile within the secure administration area of our website or via the contact information below. You may request deletion of your account information by us by contacting us via the contact information below , but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete account information, it will be deleted from the active database, but may remain in our archives. We will otherwise retain your information for as long as your account is active or as needed to provide you services as well as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

This service is not intended for or directed to persons under the age of 15. Any person who provides their information to the Company through the account login page for new customers or any other part of the service represents to the Company that they are 15 years of age or older.

Types of Systems Data We Collect

MyDBA collects Systems Data when our Products are deployed to monitor SQL Server systems in your environment. “Systems Data” means data about the performance of your SQL Server systems, system data (such as host, SQL Instance and database configuration and schema) about the environment in which your system is operating, data about transactions in your system (“Transaction Data”), traces and performance data (Windows and SQL Server Perfmon counters), SQL Server DMVs, and other similar data related to the performance and configuration of your SQL Server systems.

Use of Your Systems Data

Systems Data we collect is primarily used to display performance information back to the account user. It is also used by MyDBA personnel to answer questions that customers may have about their account, provide support or recommendations, and to develop and improve our products. MyDBA may also aggregate Systems Data across multiple accounts and use this data to create and publish industry benchmarks or comparative system performance metrics.

Individual Transaction Data collected by MyDBA is obfuscated by the SQLBenchmarkPro agent in your environment to remove all business and personal information from traced query data before posting to our cloud storage and analytic service.

Disclosure of Your Systems Data

We may share your Systems Data with third parties to provide technical support or to provide specific services such as application performance optimisations or recommendations. In these instances, any data we share, or recommendations we make, will always be with your express consent prior to sharing with a third party.

We may enter into agreements with Partner Companies such as hosting companies or other services providers. A Partner Company may want access to Systems Data that we collect from its customers. As a result, we may provide your Systems Data to a Partner Company on a confidential basis in order assist the Partner Company in providing customer support. Because we do not control the privacy practices of our Partner Companies, you should read and understand their privacy policies.

MyDBA may disclose Systems Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on MyDBA; or (b) protect or defend the rights or property of MyDBA or users of the Products or related services.

If another company acquires our company or our assets, that company will possess the Systems Data collected by it and us and will assume the rights and obligations regarding your Systems Data as described in this Privacy Policy.

Except as otherwise stated in this policy, we do not disclose the Systems Data collected from our services to third parties without consent from you. You expressly consent to the sharing of your Systems Data as described in this policy.

Security of Your Systems Data and Personal Data

MyDBA is committed to protecting the security of your Systems Data and Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Systems Data and Personal Data from unauthorised access, use, or disclosure. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorised people. Despite these measures, you should know that MyDBA cannot fully eliminate security risks associated with Systems Data and Personal Data and mistakes and security breaches may happen. If you have any questions about security on our website, you can contact us as per the contact information below.

Advertising

We partner with a third party ad network to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests.

Testimonials

We may post customer testimonials on our website which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us as per the contact information below.

Log files/IP addresses

When you visit our site, we automatically log your IP address which is recognized by our web server. We use IP addresses to help us administer the site and to collect broad demographic information for aggregate use.

Social Media Features and Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Disclosures

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by Court order or for the purposes of identifying fraud or other crime).

We will only disclose your personal information to a third party either as part of a reorganisation or a sale of the assets of MyDBA, and/or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Security

We have implemented technology and policies to help safeguard your privacy from unauthorized access and improper use. For example, transactions conducted through the site are encrypted and user log-in is subject to password protection. We will continue to monitor and update security measures as new technology becomes available as appropriate to the site.

Changes to Privacy Statement

MyDBA may update its privacy policy from time to time. When we change the policy in a material way a prominent notice will be posted on our website along with the updated privacy policy prior to the changes becoming effective.

Changes to this Privacy Policy may affect our use of Systems Data or Personal Data that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your Systems Data or Personal Data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of our website, Products, or related services, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Please check http://www.mydba.com/privacy frequently to see the latest version of this policy.

Contacting us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an email to us at http://www.mydba.com/about/contact-us or by contacting us at MyDBA Pty Ltd, 1902 / 572 St Kilda Road, Melbourne, VIC 3004 Australia. You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee).

This Privacy Policy was last revised on April 14, 2014.